Which Returns Policy?

These returns policies have been created for use in conjunction with our terms and conditions of sale templates.

The statutory basics - such as returns that must be permited under sale of goods and distance selling laws - are covered in the terms and conditions of sale. In other words, each of the terms and conditions of sale documents incorporates a basic returns policy.

These returns policy templates should be used where you want to offer customers extra rights to return products and get refunds, over and above those required by law.

The three documents are very similar, and differ only in respect of references to consumer protection legislation. Choose the "consumers" document if you sell only to consumers, the "businesses" document if you sell only to businesses, and the "busiensses and consumers" document if you sell to both.