Online Catalogue | Ecommerce T&Cs | Returns Policies | Returns Policy (consumers)
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This is a returns policy template. It may be used by online retailers wanting to offer consumers extra-statutory rights to return products. The returns policy template is not designed for use in relation to B2B sales. You can see selected sections of the returns policy here:Sample Returns PolicyThe policy sets out the circumstances in which products may be returned, and details the procedure that must be followed when returning a product. It also explains how refunds will be given, and what happens if a product return does not follow the required procedure.We created this returns policy template for use in conjunction with our terms of sale for consumers. The terms of sale includes provisions relating to statutory rights of return (such as rights under the Distance Selling Regulations). Both documents are included in our online shop (consumers) pack.
If the B2C terms of sale template covers statutory rights of return, how does this document relate to that document? Should this document replace the returns policy in that document?The right of return under this policy does not replace the right of return under the terms of sale. These two documents have been prepared on the basis that the (statute-based) rights of return referred to in the terms of sale are supplemented by the discretionary rights in this document. In other words, the documents implement two distinct rights of return. This means that you can adjust the conditions governing the discretionary right without the risk of unlawfully abridging the statutory right.Ask a question
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