This returns policy template is intended for use on websites that want to offer their customers some extra-statutory returns rights (in line with practice in most large retailers). It should be used in conjunction with a terms of sale document incorporating appropriate provisions concerning customers' statutory rights (e.g. under the Distance Selling Regulations). It is drafted for use with customers who are consumers (as opposed to businesses).

This returns policy template includes the following provisions:

(1) Introduction
(2) Returns
(3) Returns procedure
(4) Exclusions
(5) Refunds
(6) Improper returns
(7) About us

The returns policy document is 3 pages long (including the cover sheet) and is provided in Word (.doc) format.


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