This premium software as a service (SaaS) agreement includes all the provisions of our standard SaaS agreement, with a number of significant additions. A sample version showing a selection of key provisions (from the standard version of the agreement) is available here:
Sample Software as a Service Agreement
Most notably, this document may be suitable for SaaS arrangements where the vendor will undertake some customisation work on behalf of the customer. This could be customisation of the main hosted platform, or alternatively it could be customisation of a client application that will be used by the customer to access the hosted platform.
The other additional provisions include: (i) licensing terms for any client application that is needed to access the hosted service; (ii) a detailed change control procedure; (iii) confidentiality provisions protecting the vendor (i.e. not just the customer); and (iv) contract management procedures.
A moderately detailed service level agreement (SLA) is included as a schedule to the main SaaS Agreement. This covers such matters as helpdesk support, response and resolution times, uptime guarantees, scheduled maintenance and upgrades.
A full clause listing is as follows:
(1) Definitions and Interpretation
(2) Agreement and Term
(3) The Platform
(4) The Application
(5) Support Services and Upgrades
(6) Customisations
(7) Management
(8) Customer Materials
(9) Trial Period
(10) Charges
(11) Change control
(12) Warranties
(13) Indemnities
(14) Limitations and exclusions of liability
(15) Data protection
(16) Confidentiality and publicity
(17) Termination
(18) Effects of Termination
(19) Notices
(20) Force Majeure Event
(21) General
Schedule 1 - Miscellaneous
Schedule 2 - Service Level Agreement
Schedule 3 - Charges
Schedule 4 - Acceptable Use Policy
Schedule 5 - Form of CCN
This software as a service template agreement is 35 pages long in total, and comes in Word (.doc) format, so that it may easily be edited to suit your needs.
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