Our most sophisticated legal template, this web services agreement covers development services, hosting services, support and maintenance services, domain name services, SSL certificate services and/or web marketing services. You can review selected clauses from the document here:
Sample Web Services Agreement
The provisions relating to each service are contained in a distinct schedule, so you can easily adapt the document to suit the mix of services to be provided.
Because of the length and complexity of the template, you should expect the process of turning it into a document to suit your business to take several hours' work, at least.
The contents of the "front end" of the web services agreement template are as follows:
(1) Definitions and interpretation
(2) Term
(3) Services
(4) Customer obligations
(5) Use of the Services
(6) Charges and payment
(7) Warranties
(8) Indemnity
(9) Limitations of liability
(10) Data protection
(11) Confidentiality
(12) Publicity
(13) Termination
(14) Effects of termination
(15) Non-solicitation
(16) Notices
(17) General
Schedule 1 (Development Services) includes the following provisions:
(1) Definitions and interpretation
(2) Development Services
(3) Delivery and acceptance
(4) Intellectual Property Rights
(5) Additional Warranties
(6) Development Charges
(7) Term of Schedule
Schedule 2 (Hosting Services) includes the following provisions:
(1) Definitions and interpretation
(2) Transition
(3) Shared hosting
(4) Dedicated hosting
(5) Co-located servers
(6) Email services
(7) Resource Limits
(8) Availability and scheduled maintenance
(9) Hosting Charges
(10) Hosting indemnity
(11) Term of Schedule
Schedule 3 (Support and Maintenance Services) includes:
(1) Definitions and interpretation
(2) Helpdesk
(3) Response and resolution times
(4) Back-ups
(5) Upgrades
(6) Limits on Support and Maintenance Services
(7) Support and Maintenance Charges
(8) Term of Schedule
Schedule 4 (Domain Name Services) includes the following provisions:
(1) Definitions and interpretation
(2) Domain Name Services
(3) Domain Name Charges
(4) Term of Schedule
Schedule 5 (SSL Certificate Services) includes the following provisions:
(1) Definitions and interpretation
(2) SSL Certificate Services
(3) SSL Certificate Charges
(4) Term of Schedule
Schedule 6 (Web Marketing Services) contains the following provisions;
(1) Definitions and interpretation
(2) Web Marketing Services
(3) Customer responsibilities
(4) Email marketing lists
(5) Intellectual Property Rights
(6) Customer acknowledgements
(7) Web Marketing Charges
(8) Term of Schedule
The web services agreement is 33 pages long (including the cover page) and is provided in Word (.doc) format.
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