Directory website terms and conditions

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A range of different templates for websites incorporating directories as a central feature.


Author: Alasdair Taylor
Updated: 25 March 2021
Length: 13 pages (min.)
Notes: 15 pages (min.)
Format: MS Word (.DOCX)

This is a directory website terms and conditions template. It is not specific to one type of directory. For example, the website could list other websites, businesses, institutions, locations or individuals.

The template governs the legal relationship between the operator of an online directory and the directory's users. The base template covers both free and paid listings. In addition, a number of other versions are available:

  • free directory – for websites with no paid listings;
  • paid directory – for websites with no free listings;
  • directory and advertising - for use where the directory offers one or more non-directory advertising schemes;
  • social directory – for directories with social networking features;
  • directory, review and advertising – for website directories that incorporate reviews and distinct advertising schemes (eg banner advertisements);
  • directory, affiliate and advertising – for directories that also earn money through affiliate marketing and paid advertising.

All of the different versions include provisions relating to the procedure for submitting directory entries, the general nature and content of directory entries, and prohibited directory entries.

They also include general rules governing the licensing and legality of user-submitted content. Those rules are applied to directory entries as well as other forms of user content.

The templates all assume that any paid listings or other paid services are being bought by businesses, rather than consumers.

Generally, the terms and conditions favour the interests of the directory operator rather than the user.

The contents of the standard directory website terms and conditions are listed below. Other versions vary.

  1. Introduction
  2. Copyright notice
  3. Licence to use website
  4. Acceptable use
  5. Use on behalf of organisation
  6. Registration and accounts
  7. User IDs and passwords
  8. Cancellation and suspension of account
  9. Directory
  10. Free directory listings
  11. Paid directory listings
  12. Prohibited directory submissions
  13. Fees
  14. Your content: licence
  15. Your content: rules
  16. Report abuse
  17. Limited warranties
  18. Limitations and exclusions of liability
  19. Indemnity
  20. Breaches of these terms and conditions
  21. Third party websites
  22. Trade marks
  23. Competitions
  24. Variation
  25. Assignment
  26. Severability
  27. Third party rights
  28. Entire agreement
  29. Law and jurisdiction
  30. Statutory and regulatory disclosures
  31. Our details

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