This grievance procedure is a general guide to how grievances should be handled in the workplace. All employers, irrespective of their size or resources, should have in place a procedure that sets out how grievances will be handled.
The grievance procedure is non-contractual in effect, as is usually best practice. This will enable you to deviate from the strict terms set out within it if necessary. Whilst this is not ordinarily advisable, you do have the freedom to do so.