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Software licence and support agreement

Price:  £70.00(Inc. 20% VAT)(£58.33 Exc. VAT)
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A software licence is supplemented in this agreement by terms covering the provision of support services to the licensee.


In many marketplaces it is common for business software licences to be bundled with support services. These template software licence and support agreements have been designed for this situation.

As with many of our templates, these documents come in three versions:

  • a basic software licence and support agreement, covering all the key provisions but without any bells and whistles;
  • a standard agreement, which includes everything that is in the basic agreement, but also a range of optional clauses (eg confidentiality provisions, indemnities, acceptance testing procedures); and
  • a premium agreement, which similarly includes everything that is in the standard agreement, but also contains the types of clauses you might expect to find in agreements between larger businesses.

These contracts do not include software maintenance provisions (which would cover such things as software updates and upgrades). If you require maintenance provisions in addition to licensing and support provisions, please consider our software licence, support and maintenance contract templates.

Basic template contents:

  1. Definitions
  2. Term
  3. Supply of Software
  4. Licence
  5. Support Services
  6. Licensee obligations
  7. No assignment of Intellectual Property Rights
  8. Charges
  9. Payments
  10. Warranties
  11. Acknowledgements and warranty limitations
  12. Limitations and exclusions of liability
  13. Force Majeure Event
  14. Termination
  15. Effects of termination
  16. Notices
  17. Subcontracting
  18. General
  19. Interpretation

Standard template contents:

  1. Definitions
  2. Term
  3. Supply of Software
  4. Set Up Services
  5. Acceptance procedure
  6. Licence
  7. Source Code
  8. Licence audit
  9. Support Services
  10. Licensee obligations
  11. No assignment of Intellectual Property Rights
  12. Charges
  13. Timesheets
  14. Payments
  15. Licensor's confidentiality obligations
  16. Licensee's confidentiality obligations
  17. Warranties
  18. Acknowledgements and warranty limitations
  19. Indemnities
  20. Limitations and exclusions of liability
  21. Force Majeure Event
  22. Termination
  23. Effects of termination
  24. Notices
  25. Subcontracting
  26. Assignment
  27. No waivers
  28. Severability
  29. Third party rights
  30. Variation
  31. Entire agreement
  32. Law and jurisdiction
  33. Interpretation

Premium template contents:

  1. Definitions
  2. Term
  3. Supply of Software
  4. Set Up Services
  5. Acceptance procedure
  6. Licence
  7. Source Code
  8. Source Code
  9. Licence audit
  10. Escrow
  11. Support Services
  12. Licensee obligations
  13. Licensee Systems
  14. Licensee Materials
  15. No assignment of Intellectual Property Rights
  16. Representatives
  17. Management
  18. Change control
  19. Charges
  20. Expenses
  21. Timesheets
  22. Payments
  23. Licensor's confidentiality obligations
  24. Licensee's confidentiality obligations
  25. Publicity
  26. Data protection
  27. Warranties
  28. Acknowledgements and warranty limitations
  29. Indemnities
  30. Limitations and exclusions of liability
  31. Force Majeure Event
  32. Termination
  33. Effects of termination
  34. Non-solicitation of personnel
  35. Notices
  36. Subcontracting
  37. Assignment
  38. No waivers
  39. Severability
  40. Third party rights
  41. Variation
  42. Entire agreement
  43. Export control
  44. Law and jurisdiction
  45. Interpretation

Basic document statistics

  • Total words: 8703
  • Total characters: 55717
  • Document pages (approx.): 15
  • Guidance notes pages (approx.): 15
  • Total pages (approx., including cover): 31

Standard document statistics

  • Total words: 14609
  • Total characters: 93932
  • Document pages (approx.): 26
  • Guidance notes pages (approx.): 26
  • Total pages (approx., including cover): 53

Premium document statistics

  • Total words: 17797
  • Total characters: 115158
  • Document pages (approx.): 33
  • Guidance notes pages (approx.): 33
  • Total pages (approx., including cover): 67