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Software licence, support and maintenance agreement

Price:  £80.00(Inc. 20% VAT)(£66.67 Exc. VAT)
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An agreement covering the licensing of software and the provision of support and maintenance services in relation to the licensed software.


All of these template documents cover the following:

  • the licensing of software by one business to another; and
  • the provision of support and maintenance services in relation to the licensed software.

The licensing provisions are flexible, designed to cover a wide range of different types of software licence.  For instance, the document can be used in relation to perpetual/non-expiring or time-limited licences; it can be used for exclusive or non-exclusive licences; and it can be used licences where charges are based on numbers of users or installations.

The support provisions are set out in a special clause and a corresponding support SLA. If you do not want to specify the support services in any detail, then it's easy to remove the support SLA from the document.

Likewise, the maintenance provisions are split between the body of the agreement and a dedicated SLA, and the latter can be removed with minimal amendments to the former.

Basic template contents:

  1. Definitions
  2. Term
  3. Supply of Software
  4. Licence
  5. Maintenance Services
  6. Support Services
  7. Licensee obligations
  8. No assignment of Intellectual Property Rights
  9. Charges
  10. Payments
  11. Warranties
  12. Acknowledgements and warranty limitations
  13. Limitations and exclusions of liability
  14. Force Majeure Event
  15. Termination
  16. Effects of termination
  17. Notices
  18. Subcontracting
  19. General
  20. Interpretation

Standard template contents:

  1. Definitions
  2. Term
  3. Supply of Software
  4. Set Up Services
  5. Acceptance procedure
  6. Licence
  7. Source Code
  8. Licence audit
  9. Maintenance Services
  10. Support Services
  11. Licensee obligations
  12. No assignment of Intellectual Property Rights
  13. Charges
  14. Timesheets
  15. Payments
  16. Licensor's confidentiality obligations
  17. Licensee's confidentiality obligations
  18. Warranties
  19. Acknowledgements and warranty limitations
  20. Indemnities
  21. Limitations and exclusions of liability
  22. Force Majeure Event
  23. Termination
  24. Effects of termination
  25. Notices
  26. Subcontracting
  27. Assignment
  28. No waivers
  29. Severability
  30. Third party rights
  31. Variation
  32. Entire agreement
  33. Law and jurisdiction
  34. Interpretation

Premium template contents:

  1. Definitions
  2. Term
  3. Supply of Software
  4. Set Up Services
  5. Acceptance procedure
  6. Licence
  7. Source Code
  8. Licence audit
  9. Escrow
  10. Maintenance Services
  11. Support Services
  12. Licensee obligations
  13. Licensee Systems
  14. Licensee Materials
  15. No assignment of Intellectual Property Rights
  16. Representatives
  17. Management
  18. Change control
  19. Charges
  20. Expenses
  21. Timesheets
  22. Payments
  23. Licensor's confidentiality obligations
  24. Licensee's confidentiality obligations
  25. Publicity
  26. Data protection
  27. Warranties
  28. Acknowledgements and warranty limitations
  29. Indemnities
  30. Limitations and exclusions of liability
  31. Force Majeure Event
  32. Termination
  33. Effects of termination
  34. Non-solicitation of personnel
  35. Notices
  36. Subcontracting
  37. Assignment
  38. No waivers
  39. Severability
  40. Third party rights
  41. Variation
  42. Entire agreement
  43. Export control
  44. Law and jurisdiction
  45. Interpretation

Basic document statistics

  • Total words: 10228
  • Total characters: 65714
  • Document pages (approx.): 18
  • Guidance notes pages (approx.): 18
  • Total pages (approx., including cover): 37

Standard document statistics

  • Total words: 16022
  • Total characters: 103201
  • Document pages (approx.): 29
  • Guidance notes pages (approx.): 29
  • Total pages (approx., including cover): 59

Premium document statistics

  • Total words: 19743
  • Total characters: 127690
  • Document pages (approx.): 36
  • Guidance notes pages (approx.): 36
  • Total pages (approx., including cover): 73

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