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Web hosting agreement

Price:  £25.00(Inc. 20% VAT)(£20.83 Exc. VAT)

A contract template covering the provision of hosting services, either in relation to a particular website or more generally.

This web hosting contract template should be used for B2B web hosting services where the agreement will be signed in hard copy by each of the parties.

The standard version of this document document assumes that the hosting services provider will provide hosting services in respect of a particular website or websites, rather than providing hosting capacity.

The premium version of the template contains terms covering shared hosting, dedicated servers, co-location services, email services, domain name registration and the provision of SSL certificates.

As with our other website hosting contracts, this document is only suitable for use in relation to the provision of hosting services to businesses (as opposed to consumers).

Standard web hosting agreement

  1. Definitions and interpretation
  2. Term
  3. Transition and implementation
  4. Services
  5. Customer responsibilities
  6. Acceptable use
  7. Charges and payment
  8. Intellectual Property Rights
  9. Warranties
  10. Limitations and exclusions of liability
  11. Data protection
  12. Confidentiality
  13. Publicity
  14. Termination
  15. Effects of termination
  16. General

Premium web hosting agreement

  1. Definitions and interpretation
  2. The Agreement
  3. Transition and implementation
  4. Shared hosting
  5. Dedicated hosting
  6. Co-located servers
  7. Email services
  8. Domain name registration
  9. SSL certificates
  10. Support
  11. Services: general provisions
  12. Customer responsibilities
  13. Acceptable use
  14. Charges and payment
  15. Warranties
  16. Indemnity
  17. Limitations and exclusions of liability
  18. Data protection
  19. Confidentiality
  20. Termination
  21. Effects of termination
  22. General
The standard document is 13 pages long (including the cover sheet) and is provided in Word (.doc) format.

We occasionally get customers who abuse our low-cost hosting facilities. Will this contract stop them?

That depends upon the nature of the abuse. Different types of hosting service are susceptible to different types of abuse. A short-form acceptable use clause is included with this contract. It says that the customer must not use the services to host, store, send, relay or process any "prohibited content", for any purpose which is unlawful, fraudulent, or infringes any third party rights, or in any way which could put the host in breach of any obligation owed to any ISP. The suggested definition of prohibited content covers not just illegal content but also pornography, spam etc. You should adapt the definition of prohibited content and the acceptable use clause to fit with the particular risks that your business faces.

The description of the key provisions of the premium template says that it covers back-up services. On what basis?

The suggested provision says that the service provider will make back-ups of the customer’s website. The back-ups are to be made at defined intervals (e.g. daily) and each back-up is to be retained for a defined period (e.g. 10 days). Optionally, the service provider may be obliged to make regular off-site back-ups, in case of a fire or other major incident affecting the data centre or other facility where the site is hosted. Additional express limitations are included relating to back-ups of emails.

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