Web hosting terms and conditions

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The standard version of these T&Cs covers the hosting of particular websites, while the premium version covers hosting services more generally.


Author: Alasdair Taylor
Updated: 7 January 2021
Length: 21 pages (min.)
Notes: 22 pages (min.)
Format: MS Word (.DOCX)

This hosting terms and conditions template should be used with respect to B2B website hosting where the contract will be entered into using an order form, which may be an online order form. It should not be used for B2C contracts.

The core provisions of the terms and conditions cover the following matters: (i) implementation and set-up of the hosting services, including transfer of websites from third party hosts; (ii) hosting availability and resources; (iii) scheduled maintenance and other services interruptions; (iv) helpdesk-based support; (v) acceptable use of the services; (vi) customer co-operation; (vii) the legality of hosted data; and (viii) back-up and restoration of data. The terms and conditions also contain more generic clauses covering charges, payments, confidentiality, limitations of liability, notices, interpretation, etc.

The standard version has been designed for the situation where the hosting services relate to a particular website or web application, and the customer's access to the website and hosting services is strictly limited. The premium version, by contrast, may be used where the customer will have access to hosting resources and has some degree of freedom to choose how those hosting resources will be used. In addition to the clauses in the standard version, the premium version includes a service level agreement relating to the availability of the hosting services.

STANDARD VERSION

  1. Definitions
  2. Term
  3. Implementation of Hosting Services
  4. Hosting Services
  5. Helpdesk
  6. Customer obligations
  7. Hosted Data
  8. No assignment of Intellectual Property Rights
  9. Charges
  10. Payments
  11. Host's confidentiality obligations
  12. Data protection
  13. Warranties
  14. Indemnities
  15. Limitations and exclusions of liability
  16. Force Majeure Event
  17. Termination
  18. Effects of termination
  19. Notices
  20. Subcontracting
  21. General
  22. Interpretation

Schedule 1 (Acceptable Use Policy)

  1. Introduction
  2. General usage rules
  3. Unlawful Content
  4. Graphic material
  5. Marketing and spam
  6. Regulated businesses
  7. Monitoring
  8. Data mining
  9. Harmful software

Services Order Form

  1. Customer details
  2. Minimum Term
  3. Specification of Hosting Services
  4. Financial provisions
  5. Contractual notices

PREMIUM VERSION

  1. Definitions
  2. Term
  3. Hosting Services
  4. Customer obligations
  5. Hosted Data
  6. No assignment of Intellectual Property Rights
  7. Charges
  8. Payments
  9. Confidentiality obligations
  10. Data protection
  11. Warranties
  12. Indemnities
  13. Limitations and exclusions of liability
  14. Force Majeure Event
  15. Termination
  16. Effects of termination
  17. Notices
  18. Subcontracting
  19. Assignment
  20. No waivers
  21. Severability
  22. Third party rights
  23. Variation
  24. Entire agreement
  25. Law and jurisdiction
  26. Interpretation

Schedule 1 (Acceptable Use Policy)

  1. Introduction
  2. General usage rules
  3. Unlawful Content
  4. Graphic material
  5. Marketing and spam
  6. Regulated businesses
  7. Monitoring
  8. Data mining
  9. Harmful software

Schedule 2 (Availability SLA)

  1. Introduction to availability SLA
  2. Availability
  3. Service credits
  4. Exceptions

Services Order Form

  1. Customer details
  2. Minimum Term
  3. Specification of Hosting Services
  4. Financial provisions
  5. Representatives
  6. Contractual notices

We're a web design agency. We don't have our own servers for hosting customer sites, but resell the hosting services of a major provider. Can we use the standard document?

Yes, but you will need to ensure that it is "back to back" with the terms and conditions of the ultimate service provider. In other words, you should not make any commitments to your clients that the service provider does not make to you, and you should avoid taking on liabilities to your clients that the service provider does not take on with respect to you.

Can I use the premium hosting template as the legal document for a service based on a hosted application?

No. For that type of service, you should check out our software as a service agreements and T&Cs.

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