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Web maintenance agreement

Price:  £40.00(Inc. 20% VAT)(£33.33 Exc. VAT)

The respective rights and obligations of a website maintainer and customer are set out in this agreement.

We designed this website maintenance agreement template for use in relation to the provision of a wide range of website maintenance services: adding new content to websites, updates to website design and software, back-up of websites, helpdesk services, and technical support services relating to websites.

The website maintenance agreement is in traditional "agreement" form, and should be signed in hard copy by or on behalf of each of the parties.

  1. Definitions and interpretation
  2. Term
  3. Services
  4. Customer responsibilities
  5. Intellectual Property Rights
  6. Charges and payment
  7. Warranties
  8. Limitations and exclusions of liability
  9. Data protection
  10. Confidentiality
  11. Force Majeure Events
  12. Termination
  13. Effects of Termination
  14. General
The agreement is 13 pages long (including the cover sheet).
We provide website-related support services to some of our customers, but don't want to enter into short-term contracts. Does the maintenance services contract include a clause saying that it cannot be terminated or cancelled during the first year or two?

Yes. The concept of a "minimum term" is incorporated into the termination provisions.

Can this template be used to cover development work as well as support?

The template is designed to cover minor works only. For example, the intellectual property rights provisions are not sophisticated enough to cover major works. You would be best placed to judge - taking into account both the specific provisions of the template and the nature of your business - where to draw the line between minor and major works.

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