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Web maintenance agreement

Price:  £40.00(Inc. 20% VAT)(£33.33 Exc. VAT)

The respective rights and obligations of a website maintainer and customer are set out in this agreement.


We designed this website maintenance agreement template for use in relation to the provision of a wide range of website maintenance services: adding new content to websites, updates to website design and software, back-up of websites, helpdesk services, and technical support services relating to websites.

The website maintenance agreement is in traditional "agreement" form, and should be signed in hard copy by or on behalf of each of the parties.

  1. Definitions
  2. Term
  3. Maintenance Services
  4. Support Services
  5. Customer obligations
  6. No assignment of Intellectual Property Rights
  7. Charges
  8. Timesheets
  9. Minimum Services commitment
  10. Payments
  11. Confidentiality obligations
  12. Warranties
  13. Indemnities
  14. Limitations and exclusions of liability
  15. Force Majeure Event
  16. Termination
  17. Effects of termination
  18. Notices
  19. Subcontracting
  20. Assignment
  21. No waivers
  22. Severability
  23. Third party rights
  24. Variation
  25. Entire agreement
  26. Law and jurisdiction
  27. Interpretation

SCHEDULE 1 (WEB SUPPORT AND MAINTENANCE PARTICULARS)

  1. Identification of Supported Website
  2. Financial provisions

SCHEDULE 2 (MAINTENANCE SLA)

  1. Introduction
  2. Updates
  3. Upgrades

SCHEDULE 3 (SUPPORT SLA)

  1. Introduction
  2. Helpdesk
  3. Response and resolution
  4. Provision of Support Services
  5. Limitations on Support Services
The agreement is 42 pages long (including editing notes and cover sheet).
We provide website-related support services to some of our customers, but don't want to enter into short-term contracts. Does the maintenance services contract include a clause saying that it cannot be terminated or cancelled during the first year or two?

Yes. The concept of a "minimum term" is incorporated into the termination provisions.

Can this template be used to cover development work as well as support?

The template is designed to cover minor works only. For example, the intellectual property rights provisions are not sophisticated enough to cover major works. You would be best placed to judge - taking into account both the specific provisions of the template and the nature of your business - where to draw the line between minor and major works.

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