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Web maintenance terms and conditions

Price:  £40.00(Inc. 20% VAT)(£33.33 Exc. VAT)

A template covering website maintenance, including the provision and/or application of software updates and upgrades.

This website maintenance contract terms template is suitable for use in relation to the provision of a range of website maintenance services. Web maintenance services may include helpdesk provision, adding new content to websites, updates to website design and software, back up of websites, and technical support services relating to websites.

It is in "terms and conditions" form, and should be incorporated into the service provider's order process.

  1. Definitions and interpretation
  2. Term
  3. Services
  4. Customer responsibilities
  5. Intellectual Property Rights
  6. Charges and payment
  7. Warranties
  8. Limitations and exclusions of liability
  9. Data protection
  10. Confidentiality
  11. Force Majeure Events
  12. Termination
  13. Effects of Termination
  14. General
The website maintenance contract document is 13 pages long (including the cover sheet).
Do the web maintenance terms and conditions allow for annual increases to charges

A charges variation clause is included. This says that the service provider may vary the charges by giving at least X days' notice to the customer. The appropriate amount of notice may depend upon the length of notice required to terminate without cause. Limitations may be placed upon the right to increase the charges. Where the contract includes a minimum term, you may specify that charges cannot be increased until after the end of the minimum term. In any case, you may specify that charges cannot be increased by more than the increase in the Retail Prices Index during a specified period.

Do these T&Cs exclude liability for data loss caused by the supplier?

An optional exclusion clause is included covering "any loss or corruption of any data, database or software". Whether this would be enforceable in a court of law will depend upon the circumstances.

Can this template be used for providing services to individual consumers?

Not without adaptation. As drafted, it does not take account of consumer protection legislation.

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