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Web services terms and conditions

Price:  £120.00(Inc. 20% VAT)(£100.00 Exc. VAT)

A highly flexible web services contract template, with the service-specific provisions set out in removable schedules.


This web services contract template covers web design and development services, hosting services, web maintenance services, domain name services, SSL certificate services and/or web marketing (including SEO) services.

The provisions relating to each service are contained in 6 schedules, and the variables are to be set out in statements of work, which can be agreed between the parties from time to time. So, for example, where the parties initially reach agreement regarding the provision of web development services, they may later add hosting services to the agreement by executing a new statement of work.

You should expect the process of turning it into a document to suit your business to take several hours, at least.

A template statement of work is also included.
  1. Definitions and interpretation
  2. Term
  3. Services
  4. Customer obligations
  5. Use of the Services
  6. Charges and payment
  7. Warranties
  8. Indemnity
  9. Limitations of liability
  10. Data protection
  11. Confidentiality
  12. Publicity
  13. Termination
  14. Effects of termination
  15. Non-solicitation
  16. Notices
  17. General

Schedule 1 (Development Services) includes the following provisions:

  1. Definitions and interpretation
  2. Development Services
  3. Delivery and acceptance
  4. Intellectual Property Rights
  5. Additional Warranties
  6. Development Charges
  7. Term of Schedule

Schedule 2 (Hosting Services) includes the following provisions:

  1. Definitions and interpretation
  2. Transition
  3. Shared hosting
  4. Dedicated hosting
  5. Co-located servers
  6. Email services
  7. Resource Limits
  8. Availability and scheduled maintenance
  9. Hosting Charges
  10. Hosting indemnity
  11. Term of Schedule

Schedule 3 (Support and Maintenance Services) includes:

  1. Definitions and interpretation
  2. Helpdesk
  3. Response and resolution times
  4. Back-ups
  5. Upgrades
  6. Limits on Support and Maintenance Services
  7. Support and Maintenance Charges
  8. Term of Schedule

Schedule 4 (Domain Name Services) includes the following provisions:

  1. Definitions and interpretation
  2. Domain Name Services
  3. Domain Name Charges
  4. Term of Schedule

Schedule 5 (SSL Certificate Services) includes the following provisions:

  1. Definitions and interpretation
  2. SSL Certificate Services
  3. SSL Certificate Charges
  4. Term of Schedule

Schedule 6 (Web Marketing Services) contains the following provisions;

  1. Definitions and interpretation
  2. Web Marketing Services
  3. Customer responsibilities
  4. Email marketing lists
  5. Intellectual Property Rights
  6. Customer acknowledgements
  7. Web Marketing Charges
  8. Term of Schedule
The web services contract is 35 pages long (including the cover page) and is provided in Word (.doc) format.

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