This is a standard software maintenance agreement template. It sets out details of the software support and maintenance services to be provided by the supplier to the customer. It also sets out details of the customer's payment and other obligations owed to the supplier.

The support and maintenance services that may be provided under the agreement include: (i) the provision of a helpdesk, (ii) assistance with the use of software, (iii) error-fixing services, (iv) upgrades to software and (v) the development of new software functionality.

The software maintenance agreement also includes provisions allowing for the licensing of modifications created by the supplier when providing the services. (If you need a document where rights in the modifications are assigned - rather than licensed - to the customer, you should consider our premium software support agreement document.)

The contents of this template agreement are as follows:

(1) Definitions and interpretation
(2) Term
(3) Services
(4) Customer obligations
(5) Invoicing
(6) Payment
(7) Modifications: licence
(8) Customer licence
(9) Warranties
(10) Limitations and exclusions of liability
(11) Termination
(12) Effects of termination
(13) Notices
(14) Data protection
(15) General

The software maintenance agreement also includes these schedules:

Schedule 1 - Maintenance SLA
Schedule 2 - Charges

The template is some 17 pages long (including the cover sheet) and is supplied in Word (.doc) format for easy editing.

You can view the first few pages of the agreement here:

Sample Software Maintenance Agreement