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Web hosting terms and conditions

Price:  £25.00(Inc. 20% VAT)(£20.83 Exc. VAT)

The hosting of a particular website may be covered by the short-form version of these T&Cs, while the long-form version covers hosting services more generally.

This hosting contract template should be used where the contract will be entered into online using website forms. As with our other hosting contracts, it is only suitable for use in relation to the provision of hosting services to businesses (as opposed to consumers).

The standard version of this document, unlike the premium version, assumes that the hosting services provider will be providing hosting in relation to a particular website or websites, rather than simply providing hosting capacity.

This premium hosting terms and conditions template is includes terms covering shared hosting, dedicated servers, co-location services, email services, domain name registration and the provision of SSL certificates.

Standard T&CS:

  1. Definitions and interpretation
  2. Term
  3. Transition and implementation
  4. Services
  5. Customer responsibilities
  6. Acceptable use
  7. Charges and payment
  8. Intellectual Property Rights
  9. Warranties
  10. Limitations and exclusions of liability
  11. Data protection
  12. Confidentiality
  13. Termination
  14. Effects of termination
  15. General

Premium T&Cs

  1. Definitions and interpretation
  2. The Agreement
  3. Transition and implementation
  4. Shared hosting
  5. Dedicated hosting
  6. Co-located servers
  7. Email services
  8. Domain name registration
  9. SSL certificates
  10. Support
  11. Services: general provisions
  12. Customer responsibilities
  13. Acceptable use
  14. Charges and payment
  15. Warranties
  16. Indemnity
  17. Limitations and exclusions of liability
  18. Data protection
  19. Confidentiality
  20. Termination
  21. Effects of termination
  22. General
The hosting contract is 13 or 15 pages long (including the cover sheet) and is provided in Word (.doc) format.

What happens under the standard web hosting agreement where a customer goes over bandwidth or other resource limits?

A simple utilisation clause is included: "The Website’s utilisation of Resources must not exceed the limits set out in the Schedule. If the Website’s utilisation of Resources exceeds those limits, the parties will endeavour to agree a variation to this Agreement. If the parties cannot agree such a variation within a reasonable period (being not more than 30 days) following notice from the Company to the Customer requesting such variation, and Resource utilisation continues to exceed those limits, the Customer will be deemed to be in material breach of this Agreement for the purposes of Clause 13."

We're a web design agency. We don't have our own servers for hosting customer sites, but resell the hosting services of a major provider. Can we use the standard document?

Yes, but you will need to ensure that it is "back to back" with the terms and conditions of the ultimate service provider. In other words, you should not make any commitments to your clients that the service provider does not make to you, and you should avoid taking on liabilities to your clients that the service provider does not take on with respect to you.

Can I use the premium hosting template as the legal document for a service based on a hosted application?

No. For that type of service, you should check out our software as a service agreements and T&Cs.

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