Cloud service terms and conditions

Price:  £29.50(Inc. 20% VAT)(£24.58 Exc. VAT)
  (1 Review)

Terms and conditions for a standardised cloud-based software service, coming in B2B, B2C and B2B + B2C forms.

Author: Alasdair Taylor
Updated: 10 April 2024
Length: 15 pages (min.)
Notes: 16 pages (min.)
Format: MS Word (.DOCX)

These terms and conditions are designed for use in relation to cloud services, where the customer will sign-up online, and there will be no opportunity for the customer to negotiate the contract. This document privileges the interests of the services provider over those of the customer.

Cloud-based software services come in many shapes and sizes, but all share some common features. From a legal perspective, the salient features typically include: (i) a licence granted to the customer specifying the customer's rights to use services; (ii) limitations on the customer's right to use the service and prohibitions in relation to harmful acts; (iii) issues relating to the availability and non-availability of the service; (iv) ancillary services, such as support; and (v) ancillary software, such as mobile applications. These terms and conditions cover all of these issues in one form or another.

The terms and conditions come in three variants: a B2B version for use where services are offered exclusively to business customers; a B2C version for individual consumers; and a mixed version, for use where customers could fall into either category.

The B2B variant of the cloud service terms and conditions is very similar to our SaaS terms and conditions document, but offers more protection to service providers and correspondingly fewer rights to customers. 

The B2B variant and the mixed variant include GDPR-friendly data processor clauses. Of course, where the services provider is acting as a data controller in relation to personal data, privacy notices should be supplied to data subjects.

  1. Definitions
  2. Term
  3. Hosted Services
  4. Customer Data
  5. Support Services
  6. Mobile App
  7. No assignment of Intellectual Property Rights
  8. Charges
  9. Payments
  10. Distance contracts: cancellation right (only B2C, and B2B and B2C)
  11. Data protection (only B2B, and B2B and B2C)
  12. Warranties
  13. Acknowledgements and warranty limitations
  14. Limitations and exclusions of liability
  15. Force Majeure Event
  16. Termination
  17. Effects of termination
  18. Notices
  19. Subcontracting
  20. General
  21. Interpretation

SCHEDULE 1 (Acceptable Use Policy)

  1. Introduction
  2. General usage rules
  3. Unlawful Content
  4. Graphic material
  5. Factual accuracy
  6. Negligent advice
  7. Etiquette
  8. Marketing and spam
  9. Regulated businesses
  10. Monitoring
  11. Data mining
  12. Hyperlinks
  13. Harmful software

A copy of this cloud service terms and conditions is included in the following pack:

  • Saas pack (all versions of these terms and conditions are included in the pack)
Average rating (1 Review):  
write a review and share your opinions!

Cloud service T&Cs
08 February 2023  | 

I was very pleased with the T&Cs I received, and also the help from their support email service (Alasdair). On his advice I purchased a different set of T&Cs, that better suited my needs. That's really important to me. I will return to buy the privacy policy.

One suggestion though: Please can you make the clause and bullet points automated. The numbering needs to update automatically upon insertion or deletion. And ensure that any references in the document are updated. Thanks.


Thanks for the review and rating.