Services marketplace website terms and conditions

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T&Cs for a services marketplace, covering the various types of relationship that may arise.

Author: Alasdair Taylor
Updated: 18 October 2019
Length: 18 pages
Notes: 23 pages
Format: MS Word (.DOCX)

This terms and conditions template is designed for websites that provide a marketplace allowing customers and service providers to come together and to enter into contracts. The customers may be consumers and/or businesses.

Special clauses in the document deal with user-supplied and user-generated content. These clauses include an express licence benefiting the website operator and a set of warranties to give the operator comfort that the content will not create liabilities. Additional clauses deal with legal issues arising out of the publication of reviews of service providers, although these can easily be removed if the website in question does not include reviews.

Although the website operator is not a party to the contract between the service provider and the customer, the document does include specific provisions designed to regulate that relationship. These provisions include a distance contracts clause, setting out customers rights to cancel within the cooling off period defined by law.

As well as provisions dealing with the relationships between the website operator, service providers and customers, the document also contains provisions relating to website users who do not fall into any of these categories.

The document makes few assumptions about the nature of the services to be provided. It will not however be sufficient in all cases - particularly those cases where special legal rules apply to the services (eg financial services).

  1. Introduction
  2. Copyright notice
  3. Licence to use website
  4. Acceptable use
  5. Use on behalf of organisation
  6. Buyer registration and accounts
  7. Service provider registration and accounts
  8. User login details
  9. Cancellation and suspension of account
  10. Reviews
  11. User reviews
  12. Service provider listings
  13. Service rules
  14. The buying and selling process
  15. Terms and conditions of supply
  16. Distance contracts: cancellation right
  17. Marketplace fees
  18. Payments
  19. Our role
  20. Your content: licence
  21. Your content: rules
  22. Provision of contact details
  23. Report abuse
  24. Limited warranties
  25. Limitations and exclusions of liability
  26. Indemnity
  27. Breaches of these terms and conditions
  28. Third party websites
  29. Trade marks
  30. Variation
  31. Assignment
  32. Severability
  33. Third party rights
  34. Entire agreement
  35. Law and jurisdiction
  36. Statutory and regulatory disclosures
  37. Our details

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