Online education and training terms and conditions

Price:  £29.50(Inc. 20% VAT)(£24.58 Exc. VAT)

Training terms and conditions covering remote teaching/training, on-demand educational services and educational downloads.

Author: Alasdair Taylor
Updated: 27 February 2023
Length: From 18 pages
Notes: From 15 pages
Format: MS Word (.DOCX)

These training terms and conditions are organised around 3 distinct types of online service. First, the provision of remote​ teaching or training services, typically by means of a third party platform such as Zoom or MS Teams. Second, on-demand hosted or cloud services, such as streamed training videos, quizzes and educational games.  Third, downloadable materials, including worksheets and other written materials.

The clauses covering teaching / training use the concept of a session during which the training will take place. Sessions may be formally timetabled or agreed ad hoc between the services provider and the client.  Various optional clauses are included covering the cancellation and rescheduling of sessions, whether at the request of the provider or the client.

The on-demand services - like the training services - may be provided directly by the services provider or may be provided using a third party platform.  Under these training T&Cs, the client is granted a right to access and use the on-demand services during the term of the contract, subject to standard limitations. Under these training T&Cs, the provider does not give any availability commitments in relation to the on-demand services.

The downloadable material provisions cover the licensing of the downloads. Under the default wording, the client has rights to download, store, view and print the downloads. The client may not however publish, sell, rent, transfer or edit the downloads. Nor may the client use the downloads for any illegal purpose or to compete with the provider.  Optionally, the client may be prohibited from using the downloads for any commercial purpose.

These training T&Cs come in 3 forms: business-to-business (B2B), business-to-consumer (B2C) and mixed (B2B + B2C).  The latter two versions take account of consumer protection law and include a distance selling clause allowing for cancellation rights under the UK distance selling rules.

The contents of the B2B + B2C version of this template are as follows:

  1. Order process
  2. Term
  3. Services
  4. Teaching Services
  5. Hosted Services
  7. Third Party Services
  8. Client obligations
  9. Client Materials
  10. Charges
  11. Payments
  12. Distance contracts: cancellation right
  13. No guarantee of exam success
  14. Warranties
  15. Limitations and exclusions of liability
  16. Termination
  17. Effects of termination
  18. Notices
  19. Subcontracting
  20. General
  21. Definitions
  22. Interpretation

Schedule 1 (Community Standards)

  1. Introduction
  2. General usage rules
  3. Academic offences
  4. Unlawful Content
  5. Graphic material
  6. Marketing and spam
  7. Monitoring
  8. Data mining
  9. Harmful software

Order Form

  1. Client details
  2. Services
  4. Timetable
  5. Third Party Services
  6. Financial provisions
  7. Contractual notices

Be the first to write a review of this template using our brand new review system.