We designed this website maintenance agreement template for use in relation to the provision of a wide range of website support and maintenance services: adding new content to websites, updates to website design and software, back-up of websites, helpdesk services, and technical support services relating to websites.
In exchange for the provision of the support and maintenance services, the customer must pay the charges. These may be fixed, periodic or calculated by reference to the time spent by the provider's personnel performing the services. In the case of time-based changes, optional clauses included in the agreement provide for: (i) the retention and disclosure of timesheets; and (ii) a minimum services commitment.
The clauses relating to maintenance services and those relating to support services are separate, and each set of clauses is supported by an optional service level agreement. When editing the template, you can specify that one class of services may be terminated independently from the other. Alternatively, the only option may be termination of all of the services.
The agreement includes confidentiality obligations on both parties, as well as a personal data processing clause designed to help the parties to comply with UK and EU data protection law.
The website maintenance agreement is in traditional "agreement" form, and should be signed in hard copy by or on behalf of each of the parties.