This pack contains five basic types of document.
First, in contains IT support terms and conditions designed for businesses providing general IT-related support services. Three of these documents are designed for B2B services, while the fourth is designed for B2C services.
Second, it contains software support agreements designed for businesses providing support to other businesses in relation to some specified software package.
Third, it contains software maintenance agreements designed for businesses providing software updating and other maintenance services in relation to software, again on a B2B basis.
Fourth, it contains agreements combining both support and maintenance provisions.
Fifth, it contains a pair do support and maintenance documents that are particularly suitable for use in relation to websites and web applications.