Web maintenance terms and conditions

Price:  £24.50(Inc. 20% VAT)(£20.42 Exc. VAT)

A template covering website support and maintenance, including the provision and/or application of software updates and upgrades.

Author: Alasdair Taylor
Updated: 18 January 2021
Length: 24 pages
Notes: 25 pages
Format: MS Word (.DOCX)

This website maintenance T&Cs template is suitable for use in relation to the provision of a range of website support and maintenance services. The services may include helpdesk provision, adding new content to websites, updates to website design and software, back up of websites, and technical support services relating to websites.

The document comes in four parts: the main body of the terms and conditions, an optional service level agreement schedule for the maintenance services, an optional service level agreement schedule for the support services, and a skeleton services order form.

The T&Cs include all the usual boilerplate: definitions, interpretation clauses, confidentiality obligations, warranties, indemnities, limitations of liability, termination rights, contractual notices procedures, and so on.


  1. Definitions
  2. Term
  3. Maintenance Services
  4. Support Services
  5. Customer obligations
  6. No assignment of Intellectual Property Rights
  7. Charges
  8. Timesheets
  9. Minimum Services commitment
  10. Payments
  11. Confidentiality obligations
  12. Warranties
  13. Indemnities
  14. Limitations and exclusions of liability
  15. Force Majeure Event
  16. Termination
  17. Effects of termination
  18. Notices
  19. Subcontracting
  20. Assignment
  21. No waivers
  22. Severability
  23. Third party rights
  24. Variation
  25. Entire agreement
  26. Law and jurisdiction
  27. Interpretation


  1. Introduction
  2. Updates
  3. Upgrades


  1. Introduction
  2. Helpdesk
  3. Response and resolution
  4. Provision of Support Services
  5. Limitations on Support Services


  1. Customer details
  2. Minimum Term
  3. Identification of Supported Website
  4. Financial provisions
  5. Contractual notices

Do the web maintenance terms and conditions allow for annual increases to charges

A charges variation clause is included. This says that the service provider may vary the charges by giving at least X days' notice to the customer. The appropriate amount of notice may depend upon the length of notice required to terminate without cause. Limitations may be placed upon the right to increase the charges. Where the contract includes a minimum term, you may specify that charges cannot be increased until after the end of the minimum term. In any case, you may specify that charges cannot be increased by more than the increase in the Retail Prices Index during a specified period.

Do these T&Cs exclude liability for data loss caused by the supplier?

An optional exclusion clause is included covering "any loss or corruption of any data, database or software". Whether this would be enforceable in a court of law will depend upon the circumstances.

Can this template be used for providing services to individual consumers?

Not without adaptation. As drafted, it does not take account of consumer protection legislation.

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