Cleaning services terms and conditions

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Our most detailed and comprehensive set of terms and conditions for cleaning services businesses.

Author: Alasdair Taylor
Updated: 13 January 2023
Length: 15 pages
Notes: 16 pages
Format: MS Word (.DOCX)

When providing cleaning services at the premises of another person or business, a number of problems or disputes might arise.

As a cleaning services provider, you are likely concerned about your ability to perform your work in the best conditions. You may worry about whether you will be able to access the customer premises and whether your personnel will be able to clean without encountering obstacles or, worse still, hazards. You may not be able to or want to transport a full range of cleaning materials to every work site; in those cases, you will wonder whether the customer can provide some cleaning products or equipment or whether you can store your materials onsite without having them damaged or thrown out. You also may worry about what happens if your personnel arrive late to the job site or you face unforeseen personnel shortages. You will also want to be paid promptly for your services and limit any disputes about payment.

The customer, in contrast, may be chiefly concerned about receiving substandard services or about your overcharging for them.

This template responds to both your and the customer's principal concerns. In particular, it allows you as the cleaning services provider to ensure that you will be able to provide the services under the best possible conditions by requiring the customer (a) to provide you with access to the premises to be cleaned, (b) at your option, to undertake to keep the premises free of encumbrances to the cleaners' work or hazards to their safety, (c) to provide agreed-upon products and equipment and (d) not to disturb any materials you leave on site. The template contains clauses excusing late arrivals and cancellations in specific circumstances and permitting you to use subcontractors on certain conditions. It also contains payment terms and late payment penalties

At the same time, it allows you to reassure the customer about the cleaning services by agreeing, among other things, (a) to meet a minimum service level and to follow customer instructions, (b) to provide suitably trained and experienced cleaners, (c) to remain legally liable if you do use subcontractors, (d) to record the time spent on the job and allow the customer to review the timesheets upon request and (e) to observe standard restrictions on any confidential information you receive from the customer.

The cleaning services terms and conditions contain provisions designed to help you comply with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 governing "distance contracts". The template is therefore appropriate for both individual and business customers.

A statement of work template is included with the terms and conditions.

  1. Definitions
  2. Term
  3. Services
  4. Services appointments
  5. Provider personnel
  6. Customer Premises
  7. Customer obligations
  8. Provider Equipment and Provider Consumables
  9. Customer Equipment and Customer Consumables
  10. Representatives
  11. Charges
  12. Timesheets
  13. Payments
  14. Provider's confidentiality obligations
  15. Distance and off-premises contracts: cancellation right
  16. Warranties
  17. Indemnity
  18. Limitations and exclusions of liability
  19. Force Majeure Event
  20. Termination
  21. Effects of termination
  22. Status of Provider
  23. Notices
  24. Subcontracting
  25. General
  26. Interpretation

A copy of this document is included in each of these packs:

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