This is an IT support services T&Cs document, for B2C relationships.
Discretionary clauses address the supply of hardware and the provision of software licences for third party software. Distance and off-premises contracts provisions are included in a separate section, detailing consumers' special rights of cancellation.
These terms and conditions also include an outline of statement of work. The T&Cs should be appended to a completed and signed statement of work, which both the parties should sign. Alternatively, the statement of work can be turned into an online form.