| Author: | Alasdair Taylor |
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| Updated: | 22 April 2024 |
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| Length: | 10 pages |
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| Notes: | 11 pages |
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| Format: | MS Word (.DOCX) |
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This is an IT support services T&Cs document, for B2C relationships.). If you are looking for B2B type of document, please look at the other IT support T&Cs templates on Website Contracts.
The services provider is obliged by the T&CS to provide the defined support services to the customer. The support services may include installation services, configuration services, integration services, the application of updates and upgrades, helpdesk provision, issue investigation and/or issue resolution. These may be provided with respect to specific hardware and/or software.
In consideration for the provision of these services, the customer must pay agreed charges to the services provider. If charges ore overdue, the services provider may suspend performance.
Discretionary clauses address the supply of hardware and the provision of software licences for third party software. Distance and off-premises contracts provisions are included in a separate section, detailing consumers' special rights of cancellation.
The T&Cs assume that the services provider will act as a controller (rather than a processor) with respect to any customer personal data handled by the services provider. Accordingly, it does not include a data processing clause. Where you are acting as a controller, you will of course need to ensure that you meet your disclosure and other obligations with respect to the personal data. Disclosure obligations will usually be met using a privacy policy.
These T&Cs also include an outline of statement of work. The T&Cs should be appended to a completed and signed statement of work, which both the parties should sign. Alternatively, the statement of work can be turned into an online form.
