|Author: ||Alasdair Taylor |
|Updated: ||7 January 2021 |
|Length: ||10 pages |
|Notes: ||11 pages |
|Format: ||MS Word (.DOCX) |
This is an IT support services T&Cs document, for B2C relationships.
The services provider is obliged by the T&CS to provide the defined support services to the customer. The support services may include installation services, configuration services, integration services, the application of updates and upgrades, helpdesk provision, issue investigation and/or issue resolution. These will usually be provided with respect to particular hardware or software.
In consideration for the provision of these services, the customer must pay agreed charges to the services provider. If charges ore overdue, the services provider may suspend performance.
Discretionary clauses address the supply of hardware and the provision of software licences for third party software. Distance and off-premises contracts provisions are included in a separate section, detailing consumers' special rights of cancellation.
These T&Cs also include an outline of statement of work. The T&Cs should be appended to a completed and signed statement of work, which both the parties should sign. Alternatively, the statement of work can be turned into an online form.